One of our sources of funding is the online shop. Generous vendors donate their beautifully made goods to help us raise funds for the survivors in our care. To keep this flow of funding and provide the highest quality of services to our customers, we need volunteers to help with inventory, packaging, and shipping of orders from the shop. Dates and times may vary.
Online Shop Assistant
Assists the organization in maintaining and operating the LTP online shop
*Background check required
Goals:
Assist in managing online inventory (amount, sizes, variations, availability, etc)
Upload products with corresponding pictures to website
Assist in the scheduling rollout and publishing of products
Update/manage prices
Manage and fulfill orders
Create and print shipping labels - weighing package, measuring package, and entering addresses
Package orders keeping with LTP’s preferred packaging process - wrapping, boxing, writing thank you cards
Assist in keeping the shop area clean and all products are organized
Collaborate with other teams such as the Online Shop Coordinator, Marketing Team, Social Media Team, and Administrative Team
Learning Objectives:
Ability to operate online shop platform - Squarespace.
Ability to communicate effectively, both orally and in writing
Comfortable using computers.
Ability to fulfill and expedite online orders
Knowledge of shipping logistics
Online Shop Coordinator
Assists the organization in the overall management and operations of the LTP online shop
*Background check required
Goals:
Oversees, coordinates and performs computerized sales transactions and cash management
Ensures that retail operations align with Little Tree Project’s goals for outstanding hospitality and customer service.
Supervises and manages assistants and volunteers that assist in the shop.
Oversees inventory control and visual merchandising. This includes creating product signage on the computer (shelf talkers, price displays, etc.).
Participates in the development and implementation of sales promotion campaigns.
Participates in the implementation of general marketing plans for the shop.
Ensures that the shop area remains clean and all inventory is organized.
Manages a team of customer service representatives.
Collaborate with the Online Shop Assistants, Marketing Team, Social Media Team, photographers, and Administrative Team
Learning Objectives:
Ability to operate online shop platform - Squarespace.
Ability to troubleshoot POS/pricing/product issues and enact appropriate solutions.
Knowledge of cash management principles and procedures.
Ability to communicate effectively, both orally and in writing.
Knowledge of customer service standards and protocols.
Ability to analyze and solve problems.
Knowledge of retail stock management.
Ability to summarize and reconcile retail sales reports.
Ability to supervise and train back-up staff/volunteers.
Strong leadership, motivational, and people skills
Passionate about furthering the mission of The Little Tree Project
Customer Services
Assists the organization in communicating to customers in the LTP online shop
*Background check required
Goals:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Learning Objectives:
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support is helpful but not required.
Good communication skills
Problem solving and efficiency
Strong leadership, motivational, and people skills
Passionate about furthering the mission of The Little Tree Project
Product Making
*Background check not required
If you have a gift or experience in crocheting or knitting, and want to donate your services, we need your help! Our products at Little Tree were birthed and designed to provide clients with a therapeutic form of employment. Until we are able to employ our long term residents, we need volunteers to help us make these products. We will provide all materials necessary. We just need hands to make them!